Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

To Be the Advantage That Helps Our Customers Win. 035263 Customer Service Representative - Onsite (Open) This position responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures. Typically possesses a high school diploma and 2-4 years of experience.

Onsite presence is the expectation, Monday - Friday 7:00 - 4:00 or 8:00 - 5:00. Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction. Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.



Supports inside and outside sales.

Updates and maintains files, including data entry. Fields first level escalated and complex customer problems and needs; Trains new Customer Service Coordinators. Typically possesses a high school diploma and 2-4 years of experience.

Solid knowledge of product. Proficient computer skills with the ability to learn new software. Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.). Good organization and data entry skills.

Self starter that can work with minimal supervision. Typically, a competitive wage for new hires will fall between27.Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

We offer a competitive salary, excellent benefits and opportunity for growth. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic. For more information read Greif’s Equal Chance Policy. #

📌 Community Client Services & Support Rep (Winnipeg)
🏢 Greif
📍 Winnipeg