Join Air Liquide as a Customer Experience Representative in Edmonton, providing exceptional support and maintaining operational excellence.

Your role will focus on customer inquiries and order processing. We are searching for a detail-oriented candidate with 2 to 5 years of experience in industrial supply or customer service. You'll serve as a key contact for customers, managing inquiries from orders to technical issues while collaborating effectively within our Customer Experience Centre. This position emphasizes promoting growth and delivering a positive brand experience. Key Responsibilities:

- Handle high-volume inbound and outbound calls and emails
- Process customer orders for industrial and medical gases
- Generate quotes using internal CPQ systems
- Resolve order discrepancies and delivery issues
- Assist Outside Sales with back-office activities

Requirements:

- 2 to 5 years in industrial supply or customer service
- Strong communication skills in English
- Technical proficiency in SAP, Salesforce, and Google Workspace
- Valuable understanding of welding processes and products
- Exceptional attention to detail

Enhance customer satisfaction and operational success as part of the Air Liquide Edmonton team.

📌 Customer Experience Representative Edmonton
🏢 Air Liquide
📍 Edmonton