Customer Sales and Service Representative 3 -Building Materials/Grain Handling Reporting to the Store Manager / Assistant Store Manager, the Customer Sales and Service Representative 3 - Building Materials/Grain Handling is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The CSSR 3- Building Materials is responsible for selling building materials within a geographical area with the goal of achieving financial targets. While this position reports to the Store Manager, they will be required to work within oversight of the Retail Pro Contractor Lead to support sales initiatives and meet targets.

This position is based in a UFA store / yard location for majority of shifts. The Representative provides service in accordance with UFA's Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Maximize sales and customer support through best-in-class customer service.

Provide prompt service and assistance to UFA's customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers. Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.

Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments. Act as Subject Matter Expert of Lumber and Building Materials by providing guidance and assistance to other employees on product knowledge, customer service best practices and UFA policies and procedures.

Assists junior Customer Sales and Service Representatives with minor customer service issues. When necessary, Key holder responsibilities, oversight of opening and closing functions of the farm store.



Responsible for supporting Store management with all functions related to store/site operations.

May be required to act as Manager on Duty (MOD) as delegated by the Store Manager during their absence. Assist with the accurate and timely shipping and receiving of products. Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.

Ensure store, yard, lumber, building materials within interior and exterior locations are clean, neat, well organized, and in compliance with UFA's safety and operational standards. In Agribusiness, responsible for "Own the Aisle" area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard. May work in either store or yard depending upon business needs during the scheduled shift.

Achieve Sales

Targets as defined in the annual performance objectives by selling building materials to customers. Develop and maintain sales relationships with all customers frequently purchasing building materials and/or material packages. Other responsibilities will include administrative duties such as, ensuring customer material packages are complete as ordered, segregated, scheduling deliveries, monitoring paperwork for correctness, maintaining files, coding invoices, and creating tracking spreadsheets; Assist with special projects, such as other support for other Farm Stores/sites, Farm Shows, Trade Fairs, etc.

Grade 12 Diploma with 5+ years of related experience in a customer focused environment with focus on Lumber and Building Material sales.

Building Material Estimating

Certification is an asset Ability to read and estimate from blueprints is an asset.



Lumber and Building Material retail background, interest, and aptitude are required along with expert level knowledge of building materials. Strong salesmanship skills with an extensive customer focused background required.

Lumber yard and forklift experience is an asset. May be required to obtain forklift operator training to work in yard environment. Proven leadership with peer-to-peer coaching and mentoring abilities. Strong interpersonal and relationship building skills.

Strong computer skills with the ability to learn current systems quickly.

Experience with Microsoft office and/or other organizational software systems is desired. This is a safety sensitive position as will be on site at UFA facilities and maybe using UFA material handling equipment. The successful applicant will be required to pass (negative result) a drug and alcohol screening test as a condition of employment.

UFA is one of Canada's largest and most progressive agricultural co-operatives. We're a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we're proud to support the industries and communities that drive Western Canada’s economy.

We need your skills, expertise and ideas to help us keep growing. A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities. Recognized and Rewarded for Your Performance - At UFA, success is shared.

Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.

We Help Each Other

Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity

Equity, and Belonging

📌 Customer Sales and Service Representative 3 - Building Materials/Grain Handling (Grande Prairie)
🏢 United Farmers of Alberta Co-operative
📍 Grande Prairie