Halifax, Nova Scotia, Canada Personal & Commercial Banking 45,300 - $63,900 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. CUSTOMER ~ Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target. ~ Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience. ~ Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate. ~ Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers. ~"Deliver the Bank" to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships. ~ Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business Support Relationship Managers/Analysts and Account Managers in credit administrative matters Assist in building new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists.

Responsibilities also include uploading customer reports/documentation into the appropriate systems. Actively contribute to sales results by identifying and cross-selling products and services when performing internal duties or interfacing with customers (both new and existing) to maximize revenue/profit and retention of relationships Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals. Facilitate investment requests between customers and Business Banking Investments where required Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across the TDBFG.





Assist RM/AM with obtaining/compiling all supporting documentation required to complete credit applications and process funding requests. Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc. Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.

Be knowledgeable of and comply with Bank and Industry Codes of Conduct Participate fully as a member of the team, support a positive work workplace that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Participate in personal performance management and development activities, including cross training within own team Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and/or externally Perform a variety of clerical duties to support an efficient and effective departmental function Participate in personal performance management and development activities, including cross training within own team Requires expertise in a variety of account and credit administration related activities to provide customers with support and advice Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk Provides subject matter guidance to customers and / or internal partners Uses sound judgement and understanding of process/ policy risk when fulfilling requests,



recommending exceptions outside general practices or guidelines Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team Evaluates and communicates unusual and/or complex content in a clear manner; undergraduate degree preferred ~TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

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Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

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Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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Requirement (Quebec Only)

📌 Customer Service Representative - Online Banking (Halifax Regional Municipality)
🏢 TD
📍 Halifax Regional Municipality