Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team on a 6-month contract. In this role, you will be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty.

Job Status: 6-Month Contract Shift: Monday to Friday, 8:00am to 4:30pm Hourly Range: $23.81/hr - $25.00/hr Provide skilled, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience. Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution. Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up.





Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes. A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry. Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset.

Strong written and verbal communication skills, with bilingual English/French skills considered an asset.

Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams. Bus pass reimbursement ~ All Internal applicants will be given priority for consideration for the first five business days that this position is posted.

📌 Customer Service Specialist (6 months' contract) (Vancouver)
🏢 Natural Factors
📍 Vancouver