As a Customer Success Manager your top priority is to communicate and solve our client’s technical problems. This communication can be through email, help desk tickets, phone, social media, forums and even smoke signals, if required.

At Traction

Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients. Community is at the heart of everything we do. We’re passionate about making a positive impact on our customers' lives through cutting-edge solutions and genuine care.

We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success. If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.



See the world through the lens of a customer Manage outages and advocate the impact internally Quick learner and a strong attention to detail for support case documentation Establish an industry leading-low churn rate Coordinate clients, service providers and internal team members Ensure that all Traction teams have the correct information to successfully support clients Efficiently and competently manage roadblocks Certificate or degree in technology or computer science ~2+ years in a support, customer service or technical analyst role ~ Training clients new and old (on new features) to increase product adoption ~ Some experience with Salesforce.com is a definite asset Our market data is refreshed on an annual basis to reflect the most current market conditions.Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

In addition to base salary, the total compensation package may include additional components such as equity and benefits. We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

📌 Customer Success Manager - Formation, stage (Vancouver)
🏢 Traction Complete
📍 Vancouver