We are looking for a service-oriented Managed IT Services Director of Client Accounts who can lead strategic client relationships, guide IT strategy/budget planning and act as a trusted advisor to a portfolio of clients. Reporting to the Chief Client Officer, you will manage a portfolio of clients and lead a team of 4-8 IT Support Technicians. This hybrid role involves working from our mid-town Toronto office, client sites and remotely.

The ideal candidate will be dedicated to delivering an exceptional client experience, strengthening client retention, identifying opportunities to grow existing accounts and coaching a team to exceed targets and client expectations. Work strategically with clients and internal subject matter experts to build client scorecards, multi-year IT roadmaps and budget plans that align technology investments with client business objectives Collaborate with the Client Support Manager to ensure clients receive timely and accurate product updates, quotes and order fulfillment Lead client-facing project communications and provide strategic oversight to ensure projects support client business priorities, technology roadmaps and long-term account objectives with operational support from the Client Support Manager Client Management Ensure best practices and proactive planning for client environments, including regular review of risks, lifecycle needs, budget priorities and opportunities to improve client retention Identify and position solutions that align with client business objectives, strengthen retention and grow revenue within assigned accounts Develop and maintain strategic client relationships through executive-level calls, meetings, business reviews and client events Work collaboratively with the Client Support Manager to ensure seamless procurement,



renewals and vendor coordination for client needs Collaborate with Finance to monitor and support client account management Team Management Empower experienced team members to leverage their expertise and manage client outcomes independently, providing coaching, strategic guidance and escalation support where needed Partner with team members to balance project delivery, client priorities and daily operational demands, ensuring focus on the highest-value activities for clients and the business Build strong team morale while maintaining a commitment to quality, integrity, accountability, client retention and strategic account outcomes Lead hiring, training, mentoring and disciplinary processes while coaching team members to communicate professionally, identify client needs and support trusted-advisor relationships Oversee service tickets, client IT documentation and daily time records Recommend and implement process improvements Work collaboratively with team members, Directors and Client Support Manager to discuss best practices and balance workloads Occasional (infrequent) short-span national/international travel as required Proactive and service-oriented professional with a passion for technology, client satisfaction, strategic client relationships and trusted-advisor service Skilled and tech-savvy communicator with strong business acumen and the ability to connect IT Strategy, risk, budget planning and business outcomes Organized, efficient and goal focused, while maintaining a high level of integrity and ownership for client retention, satisfaction and account growth Ability to explain IT solutions in nonexpert terms and relate their value to a client's business objectives, risk profile,



budget priorities and long-term IT strategy ~ Experience with IT concepts, tools and solutions (Cloud, Network, Cybersecurity, BCDR, Microsoft 365 & Azure, Google Workspace, WatchGuard, Lenovo, ConnectWise, IT Glue, ScalePad, etc.) ~ Experience with evaluation, adoption or integration of AI-enabled business solutions is an asset ~ Experience managing projects with multiple resources both internal and external ~ Robust end-user computer skills and basic accounting knowledge ~ Working knowledge of CRM tools and ticketing systems such as ConnectWise an asset ~ Excellent proficiency in English - both spoken and written ~ Degree or Diploma in Information Technology, Computer Science, Business Management or equivalent professional experience in IT strategy, client advisory, account management or business leadership ~ Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 70 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 175 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a current Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse qualified and technical backgrounds. As part of the Lyra Technology Group ( we are uniquely positioned to extend cross-selling opportunities to the North America and global business communities.

CM600 - Director, Client Accounts Full-time, Permanent 5+ years of professional technical consulting and leadership base salary starting from $80,000 + health benefits plan #

📌 Data Asset Management Director (Toronto)
🏢 Starport Managed Services
📍 Toronto