Customer Service: Champion and deliver Pro Hockey Life's Customer Experience Model across the entire Store Team.

Meet Staff Training

Saturation targets related to Product Knowledge and Fit Etiquette.

Achieve Net

Promotor individual store targets. Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs. Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S; policies and procedures.

Training: Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support. Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team. Provide resolution for all customer concerns.

Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation. Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge Sponsors encourage to support community engagement efforts. Proven ability to build and manage daily store execution plan.

Organized individual with understanding of compliance management Superior training and coaching skills Previous retail management experience an asset Flexible Scheduling First Class Training Platforms In addition to competitive pay, we offer:



Comprehensive benefits and retirement programs Performance incentives Other perks to support your well-being Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements. This posting represents an existing vacancy within our organization.

At Pro Hockey

Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special.

Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an setting where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

We believe in building an organizational culture where people are consistently treated with dignity while respecting individua #

📌 Department Manager, Service, South Edmonton Common
🏢 Canadiantirecorporation
📍 Edmonton