We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a robust focus on people development.

The Operations

Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement. Training & Development Design and deliver operational training programs, tools, and content that align with business strategy and support company objectives. Create effective and engaging resources such as guides, playbooks, and checklists to enhance store team performance.

Build training and development content tailored to store operations and team growth. Identify training needs across regions and develop targeted initiatives to strengthen operational capabilities. Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance outcomes.

Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards. Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance. Conduct weekly store visits at the Headquarter’s Flagship store,



and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.

Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team. Drive the team toward achieving corporate objectives and strategic goals. Support team development through coaching, mentoring, and performance management.

Partner cross-functionally with HR, Marketing, Visual, and Brand teams to align operational and training strategies with overall company goals. Drive strong communication to stores and take ownership of weekly newsletter content. Contribute to strategic projects that enhance operational excellence and support long-term business growth.

Bachelor’s degree in business management, retail management or other related field of study. ~Experience in retail operations, store management, or a related field, with a strong focus on operational excellence and team development. ~ Ability to adapt and adjust to shifting priorities. ~ Ability to introduce new ideas to enhance both operations and training effectiveness. ~ Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets. ~ Proficiency with digital tools and platforms used for operations, training, and communication (e.g., SurveyMonkey, GoCanvas, Microsoft Office Suite). ~ Ability to work in-office 5-days per week. #

📌 Directeur.rice marketing de marque et de contenu (contrat 12 mois) | Director of Brand & Content (Laval)
🏢 Altitude Sports
📍 Laval