Director, Care Support Platform Services (remote (Toronto)

Director, Care Support Platform Services (remote (Toronto)

15 Sep
|
Jobtailor
|
Toronto

15 Sep

Jobtailor

Toronto

- Lead and develop the Solutions Consulting team and response management function through coaching, mentorship, and career development
- Partner with Sales leadership on presales strategy, messaging, and value delivery
- Establish scalable processes for discovery, demos, proof-of-concepts, and technical validation across SMB, mid-market, and Enterprise segments
- Own and modernize Loopio’s proposal and RFP response process using the company’s platform, template library, and automation
- Define and monitor success metrics such as win-rate impact, demo quality, and sales-cycle acceleration
- Champion practical AI use, including Claude, across the team
- Collaborate with Product, Marketing, and Customer Success on market feedback, positioning, and technical requirements
- Develop integration expertise, including the MCP launch
- Support strategic enterprise opportunities and technical sales execution
- Translate Product work into compelling customer-facing positioning
- Monitor competitive trends, industry benchmarks, and presales best practices

Requirements

- 3–5 years of leadership experience leading, coaching, and inspiring Solutions Consultants or presales professionals in a high-growth SaaS company
- Strong background in technical sales, solutions consulting, or proposal management
- Track record of influencing enterprise‑level deals
- Comfortable engaging directly with customers on sales calls
- Experience building repeatable processes, playbooks, and frameworks for presales
- Ability to align presales with revenue growth and strategic company goals




- Executive presence with senior stakeholders at Fortune 1000 companies
- Ability to collaborate across Sales, Product, Marketing, and Customer Success
- Practical, expert‑level experience using AI tools to drive efficiency and pioneer team adoption
- Experience with, or solid aptitude for, integration‑related sales motions such as MCP
- Familiarity with Loopio is nice to have
- Must reside in the Greater Toronto Area and be able to access the Downtown Toronto co‑working space for occasional sales team get‑togethers
- Must be legally authorized to work in Canada without employer sponsorship

Core Competencies

Demonstrates leadership in Solutions Consulting, focusing on coaching, mentorship, and developing scalable presales processes. Expertise in technical sales, AI tools, and integration‑related sales motions to drive efficiency and align with strategic company goals.

Highest‑signal resume keywords

- Leadership Experience
- Technical Sales Expertise
- Process Development
- AI Tool Proficiency
- Integration Sales Experience

ATS Optimization Keywords

Hard Skills

- Solutions Consulting
- Proposal Management
- Sales Strategy
- Technical Validation
- Sales Cycle Acceleration
- Metrics Monitoring
- Customer Engagement
- Presales Frameworks
- Enterprise Deal Influence
- Market Feedback Analysis

Soft Skills

- Coaching
- Mentorship
- Collaboration
- Executive Presence
- Inspiration

Industry Keywords

- SaaS
- Presales Best Practices
- Enterprise Segments
- Fortune 1000
- Market Positioning

Tools & Technologies

- Loopio
- AI Tools
- Automation Platforms
- Template Libraries
- MCP

📌 Director, Care Support Platform Services (remote (Toronto)
🏢 Jobtailor
📍 Toronto

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