What it is like to be a Northbridge Director, CRM Product Owner As a Director, CRM Product Owner, you are the business owner of Northbridge's CRM ecosystem, playing a pivotal role in translating customer strategy into meaningful technology, data, and operational outcomes. Sitting at the crossroads of customer experience, product ownership, and delivery, you connect vision with execution - ensuring CRM capabilities directly support and enhance how we serve our customers. In this highly visible leadership role, you'll shape the enterprise CRM roadmap, drive adoption, and lead cross-functional collaboration across IT, Sales, Marketing, and Operations.

You'll champion customer-centric thinking while enabling data-driven decisions and scalable growth. This is an exciting opportunity to influence how CRM becomes a true competitive advantage, delivering measurable business value and better customer experiences. Building strong relationships and influencing diverse stakeholders across business and technology teams Using data and insights to make informed, customer-centric decisions Communicating with clarity and confidence, from executive discussions to team-level conversations 10+ years of progressive experience leading or owning enterprise CRM platforms (ideally Microsoft Dynamics) ~ Experience shaping and governing CRM roadmaps, data strategy,



and Customer 360 capabilities ~ A track record of translating business needs into scalable technology and data solutions ~ Experience working in cross-functional environments at a senior/executive leadership level ~ Background in customer experience, data strategy, or large-scale transformation initiatives We have a adaptable hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

We support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.

NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company.

Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.

📌 Director, CRM Product Owner (Toronto)
🏢 Kibbi Technologies
📍 Toronto