Permanent Full Time We’re seeking a Director, Digital Product to lead the strategy, development, and continuous improvement of our digital experiences. This is a pivotal role within our digital teams, responsible for shaping customer-centric, data-informed, and technically sound products that drive meaningful business outcomes. You’ll be a collaborative leader who thrives in dynamic environments, embraces iteration, and is passionate about delivering inclusive and impactful digital experiences.

Develop and own a multi-year product roadmap for digital experiences, aligning with business goals, customer needs, and technical feasibility Act as an innovative thought leader, shaping digital experiences that anticipate future customer, technology, and business needs while protecting and maximizing long-term investment Conduct ongoing customer research and competitive analysis to identify emerging market needs, inform product direction, and keep our digital experiences ahead of expectations Write clear, actionable user stories that reflect customer pain points and business value Champion the customer experience, ensuring product decisions are rooted in empathy, usability, and measurable impact Collaborate and contribute meaningfully to discussions on design, content, engineering, analytics, and business teams to deliver seamless, intuitive journeys Apply a product mindset, focusing on outcomes over outputs and continuously iterating based on user feedback and data insights Guide the product lifecycle from discovery and ideation through delivery and optimization, ensuring readiness across business units Integrate data into product operations, using tools like analytics dashboards, customer surveys,



and usability testing to inform product decisions Facilitate stakeholder alignment, communicating product vision, progress, and results to internal teams and occasionally directly to customers Support iterative delivery, embracing experimentation, learning, and continuous improvement Act as a customer advocate, contributing meaningfully to discussions on design and engineering, and helping bridge gaps between disciplines Measure success through clear KPIs and business impact, using data to validate decisions and guide future iterations Represent and advocate for our digital products and strategy in customer-facing interactions, communicating a clear and compelling vision that builds understanding, engagement, and confidence A strong understanding of digital product management, especially with web-based platforms Comfort with product delivery – you should be able to collaborate effectively with developers, designers and content writers A customer-first mindset, with a passion for creating thoughtful, intuitive digital experiences Strong data-driven decision-making skills, with a focus on using insights over opinions to inform, validate, and continuously improve product decisions A growth mindset, embracing experimentation, learning, and continuous improvement Experience in agile methodologies,



product discovery, and iterative delivery A strong ability to learn and adopt rapidly changing technologies, including large language models, AI, big data, and emerging digital tools, to enhance customer experiences and accelerate delivery Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full time or part-time permanent team member: Career Development: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial

Security:Company-matching pension plan,share ownership program and additionalinvestment options.

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Director, Project Management (London)
🏢 Canada Life
📍 London