Become a vital part of Birks as the E-Commerce Client Services Coordinator, focusing on e-commerce orders and providing exceptional customer service. This hybrid role emphasizes order processing, inventory management, and client interaction. Under the guidance of the E-Commerce Manager, you'll oversee the processing and fulfillment of online orders.

This role demands proficiency in order management systems and a passion for customer satisfaction while enhancing the online shopping experience. You’ll work closely with distribution centers and retail teams to ensure seamless operations. Key Responsibilities:

- Process and monitor e-commerce orders accurately
- Ensure inventory availability and timely fulfillment
- Collaborate on fraud verification and investigations
- Manage merchandise transfers and special orders
- Escalate any operational discrepancies promptly

Requirements:

- College degree or equivalent experience
- 1-2 years in Customer Service or order fulfillment
- Excellent bilingual communication skills
- Robust attention to detail and multitasking abilities
- Familiarity with MS Office and e-commerce platforms

Enhance your skills while delivering top-notch service as Birks' E-Commerce champion.

📌 E-Commerce Client Services Coordinator (Montreal)
🏢 Maison Birks
📍 Montreal