Enabling Seamless Student Experience in CPA Pre-Certification Education. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

CPA Ontario is seeking an Education Coordinator for a 6-month contract to help deliver an exceptional experience for students pursuing the CPA designation. In this role, you will serve as a key point of support within the CPA Pre-Certification program, resolving complex inquiries, coordinating enrolment and examination processes, and ensuring students receive timely, accurate, and professional service throughout their educational journey. Working collaboratively across teams, you will contribute to process improvements, maintain data integrity, and help drive operational excellence in support of student success.

Responding to complex student inquiries and escalations by analyzing individual situations, leveraging system data, and providing clear, accurate, and timely resolutions aligned with service standards. Conducting testing of enrolment functionality, system enhancements, and key processes, documenting outcomes, identifying issues, and recommending practical solutions. Reviewing and refining student communications, website content, and portal information to ensure clarity, accuracy, and alignment with education policies and procedures.

Strengthening data integrity by performing and enhancing edit checks,



identifying discrepancies, and executing corrective actions. Identifying trends and improvement opportunities by analyzing recurring issues, preparing insights, and contributing to process, policy, and service enhancements. A post-secondary degree or diploma, combined with a minimum of two years of administrative or program support experience, preferably within a structured, regulated, or professional environment.

Exceptional attention to detail, a high standard of accuracy, and a strong commitment to maintaining data integrity across systems and processes. Robust technical proficiency, including advanced skills in Microsoft Office and experience working with Salesforce or similar database management systems. We are committed to inclusion as a core part of how we operate, not as an afterthought.

We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start. We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.

At CPA Ontario, we are committed to building high-performance teams. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email [email protected] with "Accommodation Required" in the subject line to provide your contact information.

📌 Education Coordinator (Contract) (Toronto)
🏢 CPA Ontario
📍 Toronto