Engineering Manager, Customer Experience (Vancouver)

Engineering Manager, Customer Experience (Vancouver)

15 Sep
|
United States Digital Space
|
Vancouver

15 Sep

United States Digital Space

Vancouver

the company is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, the company enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. the company’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.

Engineering at the company Engineering at the company is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment.

It's an setting where engineering is a craft, and builders become leaders.

The Bill

Pay team is a high-functioning, product led team supported by product and design, building and leading the next generation of Accounts Payable (AP) software. We’re looking for an engineering leader to have strong opinions on technical design and the willingness and eagerness to jump on customer calls. This is one of the most important roles in the company engineering as it perfectly sits between our Expense Management and Banking products.

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday.

As a perk,



we also have up to four weeks per year of fully remote work! Build and lead a full-stack team (7-10 engineers) owning a defined part of the company's next-generation Accounts Payable software, growing it through hiring and onboarding new engineers. ~ Help define and continually sharpen the team's mandate within the broader Payments group — what it owns, where to invest and how to continuously win customers. ~ Set the team's technical and product direction, making thoughtful tradeoffs about what to build, in what order, and why. ~ Ship a high-quality, reliable, competitive Accounts Payable product, balancing customer-facing feature velocity with a durable technical foundation. ~ Provide strong coaching, mentorship, and career development for engineers at all levels. ~ Translate customer feedback into engineering priorities. Drive product discovery and champion the user’s voice in technical trade‑off discussions to ensure the team is building the right features for the right reasons.

Track record of engineering leadership building and scaling customer-facing products, including hiring and growing teams. ~ Strong product sense the ability to make and defend product and UX tradeoffs, not just technical ones. ~ A staff-engineer-level technical bar; able to operate at all levels and earn the technical respect of a strong engineering team. ~ Strong customer empathy and advocacy. ~ Demonstrated coaching and mentorship of engineers across levels. ~ Minimum 2+ years in an engineering management role Bonus points ~ Accounts Payable / Bill Pay domain experience ~ Experience in a Payments domain (accounting, bill pay, credit card processing, banking integrations, ERPs, etc). The expected salary range for this role is $240,000 - $285,000 CAD. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

📌 Engineering Manager, Customer Experience (Vancouver)
🏢 United States Digital Space
📍 Vancouver

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