Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Corporate Travel

Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in four weeks of paid training.

This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs.

We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with. Our business hours are 8:00 AM to 8:00 PM ET Monday – Friday. A typical schedule will include a 40-hour work week with five 8-hour shifts.

This position operates on a rotating schedule to provide coverage throughout our business hours. Proficiency in both French and English is required due to the nature of the position, which entails interacting with clients and suppliers who are both French- and English-speaking. Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel,



considering Canadian-specific travel requirements Build rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout Comprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market.

Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements Deliver consultative support and exceptional customer service throughout the booking process Keeping clients informed about all necessary travel documents and health requirements for their destinations Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. ~ Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. ~ Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. ~ Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. ~ Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. ~ The capacity to make quick and effective decisions to resolve travel-related issues promptly. ~ Excellent communication skills to keep clients informed and reassured throughout the travel process. ~ A deep commitment to delivering exceptional customer service with a focus on client satisfaction. ~ Comfortable and proficient in using travel booking systems and various communication tools. ~ Strong technical aptitude with the ability to troubleshoot and adapt to new technologies ~ Reliable, high-speed internet connectivity required to support core job responsibilities,



including but not limited to video conferencing, access to company systems, and secure handling of company data. ~ Bilingual French/English required, due to the nature of the role, which involves working with both English and French team members. We understand that our people are our most valuable asset. Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. We are strongly committed to supporting every single employee in their qualified and personal development.

Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Generous paid time off policy Travel perks/discounts National/International Award Nights and Conferences Group benefits including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD&D;, critical illness, long term disability Employee Assistance Program Global career opportunities in a network of brands and businesses This posting reflects an active vacancy that we are currently seeking to fill. As part of our recruitment process, AI tools may assist in the screening and assessment of applications.

Flight Centre Travel

Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025) Newsweek: America’s Greatest Workplaces for Diversity (2024) Inclusive Travel Finalist (2025) Excellence in Diversity and Inclusion Awardee (2025) 2026 Disability Index®: World’s Top Disability Inclusive Business #

📌 FCM - Corporate Travel Consultant - Montreal, QC (Quebec City)
🏢 Flight Centre Travel Group
📍 Quebec City