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Field Service

Manager – Canada Full Time Exempt [Salaried] Management Acheson, AB, CA Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations. This role is in office and can be based out of any CTOS Canada location. We specialize in truck-mounted hydraulic utility equipment , including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment As a Field Service Manager , you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.

Dispatch and coordinate Field Service Technicians for all offsite work Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments Review and verify technician work; Manage incoming service calls and assign resources accordingly Review inspection reports, repair orders,



and timecards for accuracy Update and maintain the Customer Interaction Center daily Communicate with customers and internal teams to minimize equipment downtime Partner with the Service Manager to improve operations and customer satisfaction Support scheduling, including on-call rotations and reporting Travel as needed (25% +) based on business needs Ensure adherence to safety standards and participate in CTOS and OEM training High School Diploma or equivalent ~ Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience) ~5+ years of experience in heavy equipment, truck, or construction machinery repair ~ Electrical systems ~ Utility equipment (cranes, digger derricks, hi-rail) Ability to read and interpret technical manuals and diagnostics Committed to safety, quality, and customer satisfaction Life Insurance Short-Term Disability (STD) Long-Term Disability (LTD) Extended Health Care Coverage Virtual Health Services Employee Assistance Program (EAP) & Travel Assistance RRSP (Registered Retirement Savings Plan) #

📌 Field Services Operations Manager (Calgary)
🏢 Custom Truck One Source
📍 Calgary