Front Desk / Customer Service Representative

Location: South Edmonton, AB

Employment Type: Temporary, Full-Time

Assignment Duration: September 21, 2026 – November 13, 2026

Schedule: Monday to Friday, 8:00 AM – 4:00 PM

Position Overview

Our client is seeking a professional and customer-focused Front Desk / Customer Service Representative to support a busy South Edmonton office for an approximately two-month temporary assignment.

The successful candidate will be responsible for providing front-line customer service, assisting customers at the counter, answering incoming telephone calls, and ensuring a professional and welcoming experience for all visitors and callers.

Valid security clearance is mandatory for this position.

Key Responsibilities

- Provide professional and courteous customer service to clients and visitors at the front counter.

- Answer and manage incoming telephone calls in a timely and professional manner.

- Respond to customer inquiries and provide accurate information or direct inquiries to the appropriate department.

- Greet visitors and assist with general front-desk requirements.

- Maintain a professional, organized, and welcoming reception area.

- Support day-to-day administrative and customer service activities as required.

- Follow established office procedures, security protocols, and confidentiality requirements.

- Escalate customer concerns or complex inquiries to the appropriate staff member.

- Perform other related administrative and reception duties as required.





Requirements

Required Qualifications

- Valid security clearance – mandatory.

- Previous experience in front-line customer service, reception, counter service, or a similar role.

- Strong verbal and written communication skills.

- Professional and courteous telephone manner.

- Ability to interact effectively with customers, visitors, and internal staff.

- Strong organizational and interpersonal skills.

- Ability to work independently while contributing effectively within a busy office environment.

- Strong attention to detail and professionalism.

- Reliable and punctual with the ability to commit to the full temporary assignment.

Assignment Details

Requirement

Details

Position

Front Desk / Customer Service Representative

Location

South Edmonton, Alberta

Duration

September 21 – November 13, 2026

Schedule

Monday – Friday

Hours

8:00 AM – 4:00 PM

Status

Temporary, Full-Time

Security Clearance

Valid security clearance required

Primary Duties

Front counter customer service, telephone support, reception and general administrative assistance

Ideal Candidate The ideal candidate is a professional, dependable, and customer-focused individual who is comfortable working in a busy office workplace and interacting with customers both in person and over the phone. Previous reception, front-desk, call centre, government/public-facing, or administrative customer service experience would be an asset.

📌 Front Desk / Customer Service Representative (Edmonton)
🏢 SereneAid
📍 Edmonton