Highclere Capital is a growing, Ontario-based mortgage finance company focused on providing innovative lending solutions to underserved borrowers across Canada. With a sharp eye on compliance, service excellence, and responsible growth, we partner with mortgage professionals to deliver tailored financing with speed and integrity.

Highclere

Capital is a growing, Ontario-based mortgage finance company focused on providing innovative lending solutions to underserved borrowers across Canada. With a sharp eye on compliance, service excellence, and responsible growth, we partner with mortgage professionals to deliver tailored financing with speed and integrity. As a remote-first team, we’re building a culture rooted in accountability, collaboration, and a shared commitment to doing the right thing—for our brokers, our partners, and one another.

Reporting to the Director, Credit Operations, the Fulfillment Specialist plays a key role in ensuring mortgage files are processed, instructed, and closed with accuracy and efficiency. Working closely with brokers, solicitors, underwriters, and internal teams, this role is responsible for preparing documentation, reviewing required information, monitoring file progress, and resolving issues to keep transactions on track.

The Fulfillment

Specialist supports the underwriting and credit decision process by ensuring all required documentation is complete and by applying sound due diligence when reviewing files. This includes identifying and escalating inaccuracies, missing information, or potential risks to ensure files meet company standards and funding timelines. Success in this position means balancing speed with precision, delivering an excellent broker and client experience, and supporting continuous process improvement within the funding and servicing function..

Review and prepare mortgage documentation for solicitor instructions Validate data and documents for accuracy, completeness, and compliance Pipeline Management & Communication Respond promptly to inquiries from Quality Assurance, Sales,



or external partners Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors Interacts with mortgage brokers for the collection of all required documents to satisfy mortgage commitment conditions Reviews and verifies accuracy of required documentation related to income, down payment and the property using sound due diligence and in compliance with internal and regulatory guidelines prior to signing off on any mortgage conditions or documents, where applicable Documents transparent and complete notes within the mortgage underwriting system Adhere to policies/procedures to ensure AML requirements are met Identify process gaps and recommend improvements to enhance efficiency and accuracy Maintain audit-ready files in accordance with regulatory and internal standards Assist with departmental projects, initiatives, or administrative tasks as assigned Customer Experience Ensure any issues or complaints are investigated, documented, and resolved or escalated appropriately 2+ years of experience in mortgage fulfillment, funding, legal administration, or financial operations ~ Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort with digital workflow tools ~ Strong organizational skills with a focus on accuracy and quality control Experience with Prime and/or Alternative (Alt-A/B) mortgage products Familiarity with mortgage servicing systems or LOS platforms (e.g., General understanding of accounting or Treasury processes Bilingual in French is an asset Hybrid work model with in-office collaboration This role is eligible to participate in the annual bonus program. Our Commitment to Inclusion and Accessibility Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with applicable accessibility legislation.

Highclere

Capital may use AI-enabled tools to help review and organize applications.

📌 Fulfillment Specialist, Part Time (Vaughan)
🏢 Highclere Capital
📍 Vaughan