Site: WRHA Community Health Services - Access Downtown - 640 Main St; Department / Unit: Access Downtown Primary Care Assistants; Reason for Term: Maternity Leave; Anticipated Shift: Days;Evenings;Weekends;

Work Arrangement: Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Reporting to the Primary Care Manager, this role functions as a key member of the Primary Health Care Team and is responsible to manage client’s overall clinical visit. The incumbent performs a variety of Administrative and Team functions and acts as the client’s key point of contact with their Team. This role focuses on developing and maintaining robust relationships with clients, Team members, and other professionals through direct participation in client care activities.

This role is the face of a customer service system and ensures clients consistently receive responsiveness, caring, and concern. Empathy, compassion and quality are at the core of the primary care clinic’s customer service system.

The Primary Care

Assistant must possess excellent customer service skills to assure all clients, that they are the Team’s only priority during their visit. This position will be responsible for arranging, managing and maintaining appointments, schedules and client (records), and site organization and environmental control. The incumbent must contribute to a respectful, safe and culturally appropriate work environment, and participate in workload sharing within their Team and the overall clinic as needed.

Working knowledge of electronic medical records preferred. Demonstrated knowledge and experience maintaining medical records and filing systems, compiling statistics and processing personal health information. Switchboard/receptionist experience.

Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required.





Cardiopulmonary

Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy. Knowledge of medical terminology required. Proficiency in Microsoft Word, Excel and Outlook required.

Nonviolent Crisis

Intervention training preferred. Demonstrated ability to effectively work as a team member and form respectful relationships with team members, other professionals, clients and the community. Excellent command of the English language (both oral and written).

Knowledge of other languages especially indigenous languages considered an asset. Respectful of diversity and values diverse perspectives and ideas. Knowledgeable in the fundamentals of Service Excellence, Customer Service and Cultural Safety.

Ability to maintain confidentiality and manage private and confidential information. Demonstrated ability to work independently, with minimal supervision and take initiative through action that favorably influences events. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services. We welcome applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process. Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application. #

📌 Full Time Carer (Winnipeg)
🏢 Winnipeg Regional Health Authority (WRHA)
📍 Winnipeg