Employee Type Temporary Fulltime Manage Others No General Bank of Canada ("GBC") is a Schedule I Chartered Bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Since our entrepreneurial beginnings in the 1950s, we’ve grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across the automotive, aviation, and commercial sectors. At GBC, our values of Trust, Discipline, People First, and Innovation shape everything we do.

Our agile, forward-thinking approach allows us to design smarter, more responsive banking solutions for a rapidly evolving digital world. We’re proud to be certified as a Great Place to Work for six consecutive years, reflecting our commitment to a culture where people feel supported, empowered, and inspired to do their best work. Since 1969, our long-standing partnership with United Way has supported meaningful volunteerism, fundraising, and community initiatives that make a lasting difference.

When you join General Bank of Canada, you become part of a team that’s not only shaping the future of banking but also strengthening the communities we serve. We’re looking for a Customer Service Representative I to join our Retail Operations team and play an important role in our continued growth. you’ll help build what’s next. Reporting to the Customer Service Team Lead, the Customer Service Representative I (CSR I) plays a key role in delivering an exceptional customer experience through inbound and outbound calls, emails, and customer follow-up.

As part of the Bank's only customer-facing team, you'll help build trust and lasting relationships with customers while supporting their loan servicing needs. From answering questions and processing requests to resolving issues and providing support, you'll play an key role in shaping our customers' experience with the Bank while ensuring their needs are met with professionalism, care, and efficiency. You'll gain valuable exposure to banking operations, lending, customer relationship management,



and the broader financial services industry, all while working alongside a collaborative team committed to learning, growth, and delivering exceptional service.

Employment Duration: 6 to 12 month contract terms.

Deadline to Apply : Posted until filled. Deliver exceptional customer service through phone and email interactions, creating a positive experience with every touchpoint. Assist customers with loan servicing requests, including payments, payouts, account updates, and general inquiries.

Use solid communication and problem-solving skills to understand customer needs and provide accurate, timely solutions. Build trust through skilled, empathetic, and customer-focused service. Collaborate with teams across the Bank to resolve issues and support operational processes.

Complete loan administration and related tasks with accuracy and attention to detail. Escalate complex customer concerns as needed to ensure prompt resolution. Support team initiatives and other responsibilities as assigned.

Previous customer service experience or transferable experience gained through employment, volunteer work, academic involvement, or community engagement High school diploma or equivalent. Intermediate skills in MS Office (Word, Excel, Outlook) and technical computer knowledge. Post-secondary education in the fields of administration/business, finance, or related work experience.

Previous experience in a fast-paced call center environment or banking administration.

At General

Bank of Canada, we offer more than just a paycheque. Our compensation package includes base salary, group benefits,



and a matched retirement savings plan program. Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care.

We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. That's why we offer extra coverage for mental health practitioners and a dynamic employee assistance program. As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan.

Beautiful downtown office location with an onsite gym and the best rooftop patio. Engaging social events, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun. Professional development and tuition support to help you advance your career.

Welcoming teams that celebrate diversity and prioritize inclusion. Give back to your community. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

Diversity, Equity and Inclusion At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers. We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion.

Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations.

Employment Equity

We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status. To learn how we collect, use, and protect your personal information during the recruitment process, please review our Applicant Privacy Notice at the following link: . #

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