Elevate user experiences with Hightouch as a Customer Success Engineer. Leverage your technical background and interpersonal skills to provide unparalleled support and assistance.
Hightouch, a leading Composable CDP platform based in San Francisco, seeks a Customer Success Engineer with 2+ years in customer-facing roles. This agile position demands strong multitasking abilities while engaging with users through Intercom, Slack, and various communication channels. Collaborate cross-functionally to optimize the customer journey, ensuring every user extracts maximum value from the platform.
Key Responsibilities:
• Help users navigate the Hightouch platform with expertise • Respond promptly to inquiries via multiple channels • Collaborate with Technical Account Managers and Solutions Engineers • Adapt solutions based on evolving customer needs • Participate in on-call rotation for critical support
Requirements: • 2+ years in a customer-facing role • Technical background from experience or education • Conversant in SQL or willingness to learn • Strong interpersonal and discovery skills • Excellent communication abilities
Become a pivotal part of Hightouch's mission to boost customer success and data utilization. #J-18808-Ljbffr