General Manager – Upscale Lifestyle Hotel (Downtown Toronto) An exciting opportunity to lead a newly established, upscale lifestyle hotel in one of the most exclusive and sought-after neighbourhoods in downtown Toronto. This is the Canadian debut of an internationally recognized lifestyle hotel brand known for refined comfort, thoughtful design, and a strong connection to the local neighbourhood it calls home. Deep relationships with local partners showcase the brand's neighbourhood expertise, delivering experiences tailored to every guest.

This property is a 175+ room hotel featuring one restaurant, a street-level café, and over 3,500 sq ft of meeting space.

As General

Manager, you will uphold the brand's legacy of refined luxury, elegant service, and unforgettable guest experiences. You will lead a high-performing executive team, foster a culture of excellence, accountability, and hospitality, while driving commercial success, revenue growth, and exceptional guest satisfaction through strategic leadership and collaboration. You will champion a workplace culture where team members feel empowered to grow and contribute, ensuring this hotel remains a destination of distinction for guests and an inspiring place to work.

Lead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives, balanced scorecard performance, and compliance with company policies and standards Oversee sales and marketing initiatives, lead and develop the executive team,



and respond to guest inquiries and concerns Facilitate hotel-wide meetings and drive participation across departments Monitor and develop team member performance — particularly the executive team and department heads — including supervision, professional development, scheduling, counselling, evaluations, and recognition Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements Identify performance, productivity, and efficiency gaps, and implement corrective measures Serve as primary liaison with hotel ownership and corporate entities Establish and enforce all safety policies and procedures, ensure compliance with applicable occupational health and safety regulations, and address safety violations promptly Bachelor's degree in Hotel Administration, Business Administration, or equivalent 5–10 years of general management experience in a related full-service, luxury, or resort property (requirements may vary based on property size and complexity) ~ Must speak fluent English; additional languages are highly desirable ~ Demonstrated creativity and commercial acumen across diverse revenue centers ~ Hands-on leadership style with experience managing lean teams; Strong reading and writing abilities Strong problem-solving, reasoning, motivational, organizational, and training abilities Availability to work nights, weekends, and/or holidays as needed Health, dental, and vision benefits Discounted on-site parking Discounted hotel room nights through an international hotel group Access to a global hospitality training/education platform

📌 General Manager, Performance General Manager, Performance (Toronto)
🏢 RoomsRelay
📍 Toronto