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Western Financial

Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada. BUSINESS APPLICATION ADMINISTRATOR - REMOTE, Canada Reporting to the Business Applications Team Lead, the Application Administrator is responsible for the administration, support, and continuous improvement of assigned business applications. This role provides technical ownership and guidance, ensuring applications remain reliable, secure, and aligned with operational standards while maintaining a robust understanding of their impact on the overall IT infrastructure.

The Application

Administrator partners with Technology Services, business stakeholders, vendors, and project teams to support application availability, performance, and governance. Administer assigned business applications across production and non-production environments, including configuration, user access, integrations, scheduled processes, and operational support. Maintain application availability and performance through monitoring, incident management, root cause analysis, change and release support, and vendor coordination.

Develop and maintain application documentation, automate and improve support processes, facilitate knowledge transfer, and promote governance-aligned, repeatable support practices.

Computer





Science degree or diploma, or equivalent combination of education and experience Minimum 5 years of experience supporting, configuring, or developing Broker Management System (BMS) applications Strong experience in business application administration for insurance-related systems provided to our Insurance Brokers, including but not limited to applications such as EPIC, RatingServices, and Policyworks Practical experience administering enterprise applications, supporting production systems, managing access, coordinating changes, resolving incidents, and working with vendors and business stakeholders. Strong experience in a service-oriented, detail-focused, and security conscious environment Hours/Duration: Full Time, Permanent - 37.5 hours/week Location: Remote options available across Canada Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees ~ Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: We do not use artificial intelligence to screen, assess, or select applicants.

📌 Head of Application Operations (Moncton)
🏢 Western Financial Group
📍 Moncton