Join our team as a Platform Operations Manager and play a key role in delivering exceptional digital experiences for millions of consumers. In this role, you will connect business and technology teams, optimize eCommerce operations, and help shape the future of our digital platforms. You will represent the local market, influence global initiatives, and ensure every platform enhancement contributes to a seamless consumer journey and strong business performance. BUSINESS KPI DEFINITION &

• OPERATIONAL EXCELLENCE Partner with business and technology teams to define, measure, and optimize key performance indicators that drive success. Use operational insights and performance data to identify trends, opportunities, and areas for improvement. Enhance workflows, business rules, and platform configurations to improve operational effectiveness. ENHANCEMENT &

• INITIATIVE MANAGEMENT Lead platform enhancement initiatives and operational projects with local and global partners. Evaluate business needs, develop recommendations, and prioritize opportunities with measurable impact. Serve as the primary contact for operational escalations, ensuring timely resolution of issues impacting the business or consumer experience. Oversee promotional campaign execution from configuration and testing through launch and validation. Monitor platform performance across key metrics, including conversion, checkout, payment processing, and fulfillment. Ensure accuracy and governance of critical eCommerce data, configurations, and operational settings. Collaborate with local and global teams to shape platform improvements and deliver business value. Strong analytical thinking with the ability to turn data into actionable insights. Knowledge of eCommerce platforms, digital operations, and online consumer journeys.



Ability to simplify technical concepts and communicate them effectively to non-technical stakeholders. Strong organizational skills with the ability to manage multiple priorities and deliver results in a fast-paced setting. University degree in Computer Science, Business, Marketing, or a related field, or an equivalent combination of education and experience. ~3 to 4 years of experience in eCommerce, retail, or digital business environments. ~2+ years of experience in a leadership capacity within a high-volume, consumer-facing online environment. ~ Experience in order management, technical issue resolution, or product management is a plus. ~ Working knowledge of web analytics tools such as Adobe Analytics, Amplitude, Quantum Metrics, or Grafana. ~ Experience using Microsoft Excel, Word, and PowerPoint. This is an opportunity to shape the digital consumer experience, collaborate with talented teams around the world, and influence the future of one of the world's most recognized sports brands. Your expertise will help deliver innovative solutions, optimize platform performance, and create meaningful impact for athletes and consumers everywhere. adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D; insurance, and an Employee &

• Family Assistance Program.



Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Employees are eligible to earn an annual bonus based on both company and personal performance. We recognize the commitment of our employees by increasing vacation time with length of service. We also offer Service Awards &

• Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees. At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The is a remote role. Though our teammates hail from all corners of the world, our working language is English. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. Be curious, test and learn new and better ways of doing things. At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers. #

📌 Head of Web & Digital Operations (Vaughan)
🏢 Adidas
📍 Vaughan