Elevate your career with DXC Technology as a Help Desk Support Technician in Manitoba. Provide L1 support for government accounts through various channels including phone, email, and chat. This full-time role includes resolving customer inquiries and troubleshooting both software and hardware issues.

You will also follow up to ensure timely responses and maintain documentation in a problem management database. The role requires round-the-clock shift work, including weekends, and offers work-from-home flexibility. Key Responsibilities:

- Assist customers resolving all technical support inquiries
- Troubleshoot software and hardware problems effectively
- Log and track problems in a management database
- Prioritize and evaluate customer complaints efficiently
- Follow defined escalation process for complex inquiries Requirements:
- High school diploma or G.E.D.
- At least one year of technical support experience
- Familiarity with company products and operating systems
- Strong analytical and communication skills
- Ability to work 24/7 in a rotating shift workplace Leverage your technical skills and customer service expertise as part of DXC Technology's dedicated support team.

📌 Help Desk Support Analyst - Full Time (Winnipeg)
🏢 DXC Technology
📍 Winnipeg