MasterBUILT® Hotels exists to develop, build, manage, and invest in best‑in‑class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel

Inn & Suites by Wyndham is an all-new construction, limited‑service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.based on STR data).

Within

Canada, Microtel is the fastest growing new construction brand in the country with over 40 current hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace. HOUSEKEEPING SUPERVISOR The Housekeeping Supervisor will anticipate the needs and exceed the expectations of customers as well as employees by achieving productivity and customer service goals all while providing their employees an exceptional place to work.

The Housekeeping

Supervisor will be responsible for directing and participating in the activities of the Housekeeping Department in a manner that will ensure the hotel guests are provided with clean, attractive, well‑maintained rooms, and a secure place to stay.



Responsible for the handling of all guest laundry and lost property in accordance with hotel and brand policy Liaise with the General Manager regarding use of outside contractors for deep cleaning duties, ensuring work is checked and standards achieved as required by hotel policy Ensure the timely and accurate completion of housekeeping forms/reports, following procedures required by hotel policy Recruit, interview, hire, orient and train new employees, as well as update the training of existing employees Prepare work schedules and ensure housekeeping productivity and cleaning standards are met Respond to and anticipate guest needs with any comments or complaints being action following procedures laid down by hotel and company policy Take monthly and/or weekly inventories of linen, cleaning chemicals and laundry chemicals. Ensure that budgeted expense goals are met through proper usage and control Prepare the Room Attendant Daily Report, assign specific rooms to each room attendant, supervising housekeeping personnel to ensure that carts are properly stocked and that all room cleaning and laundry work assigned is completed according to hotels standards Maintain a file or notebook with all Material Safety Data Sheets Be responsible for the training of all team members within the department Maintain individual staff training records and a proactive monthly training plan Brief and debrief staff and actively encourage communication with other departments within the hotel Ensure adequate supply of materials and equipment ensuring adherence to the departmental budget Carry out the duties of an absent staff member and/or assist in another department as necessary Ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions Ensure compliance with company and house rules Customer Service Monitor customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required Maintain security for guests and property by insuring that guestroom doors are closed and locked at all times, linen and storage closets are closed and locked at all times, key cards are controlled, lost and found articles are properly logged and securely stored.

Report suspicious activity by guests or others and observes all security and safety measures 2-3 years of experience working in a similar role, previous hotel experience considered an asset ~ Previous experience with inventory management Strong attention to detail, quality workmanship Ability to set priorities for self and others in the hotel Project planning capabilities coupled with time management and organization techniques A High School Diploma or GED required May be required to work early morning, late evening and weekend shifts A compensation package that provides incentives and rewards performance A flexible benefits package that supports various personal/family situations and work environments A rewarding corporate culture that fosters a positive team and family spirit A cooperative management team that is strategic and forward thinking Legal entitlement to work in Canada is required. #

📌 Housekeeping Night Supervisor (Fort St. John)
🏢 Custom Software Systems
📍 Fort St. John