For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Title: Case Worker Status/Position Type: Permanent Full time Compensation: $26.38 per hour as per Collective Agreement Ministry Unit: Hamilton Booth Centre Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate. This is a permanent full-time position with 37.5 hours per week. Applicable shifts include a ½ hour unpaid meal break.

Shifts: 7:00 a.m. Monday to Friday Service Responsibilities Complete an intake and assessment on each resident including VI SPDAT and Diversion tools Provide problem solving/referral counseling to Booth Centre Shelter residents. Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.

Design and implement, in consultation with supervisor,



an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants. Provide assistance to front desk personnel as necessary, including responding to client issues and crises. Be available to respond to client issues in the dining hall and kitchen during meal services Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.

Contact emergency service personnel (ambulance or police) when necessary. Maintain confidentiality with regard to clients/staff and Centre’s records. Fully participate in Hamilton Booths Harm Reduction Program including but not limited to: providing safer supply to residents, client centered supports and education Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.

Meet with Management for supervision as scheduled. Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene. Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.

University/College diploma in Social Service and/or a combination of education and related life experience. Competent on word processing equipment such as Windows, Microsoft Office etc. Demonstrates knowledge of Community-based resources.

Demonstrated ability to work both independently and under supervision. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation

Army offers accommodation for applicants with disabilities in its recruitment process. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

📌 Industrial Worker (Canada)
🏢 The Salvation Army in Canada
📍 Canada