Who we are We are strong nimble and growing EB Horsman & Son is proud to be a fifth generation family owned successful Western Canadian electrical distributor with 20 locations throughout BC Alberta and Saskatchewan consistently recognized as one of Canadas Best Managed companies We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s At EB Horsman & Son were committed to a workplace where everyone belongs If youre qualified wed like to hear from you What we offer Birthday off Health dental and employee assistance program benefits Annual profit sharing Employee share ownership program ESOP RRSP matching after 1 year of employment Access to EBH University for personal & professional growth Onsite work location Located at 13055 80 Ave Surrey BC V3W 3B1 this is a full time permanent position that offers a consistent Monday to Friday schedule ensuring 40 hours per week with no weekend shifts Why this role matters The Customer Service Inside Sales representative is responsible for building positive relationships with customers and suppliers through generating accurate quotations sales orders and returns that align with organizational sales targets Inside Sales works closely with Outside Sales to provide excellent customer service prevent potential issues and monitor ongoing projects This role will involve working at the counter to assist and interact with our customers when needed This role matters because its the backbone of customer satisfaction and operational success As an Inside Sales Representative you ensure accurate quotes orders and returns while building trust and strong relationships with customers and suppliers Your collaboration with the sales team proactive problem solving and excellent customer service directly impact our reputation and mission to help communities thrive What to expect in the role Customer Relations Handles customer inquiries coordinates calls assists with sales and supports Outside Sales Quotations Prepares accurate quotes Project Management Supports projects and quotations escalating complex issues as needed Order Management Processes and updates orders across multiple channels Stock Monitoring Reports stock shortages and suggests new items based on demand Returns RMA Manages return processes Sales Monitoring Tracks sales open orders and pricing to drive growth Other Tasks Supports warehouse inventory and branch safety initiatives Ideal candidate profile High school completion 3 years of customer service experience 1 years of electricallighting industry experience Intermediate computer skills with proficiency in MS Office & the ability to learn recent software programs Basic mathematical skills A wide range of expertise in the products and services provided by EB Horsman & Son is an asset Project coordination experience is an asset Ability to be inclusive collaborative and respectful Our Core Values Celebrating the Past Empowering the Future Teamwork l Integrity l Continuous Improvement l Resilience l Empowered We thank all applicants for their interest Only those living in Canada with permanent work authorization will be considered Please note only candidates selected for an interview will be contacted BR25