Technology Solutions 96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

This Senior

Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties, to help fix incidents and issues.

The role belongs in the L2 support team which is accountable to help resolve critical/escalated network incidents. Overall, the network operations department comprises of the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C;) team an operational automation function as well. The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis.

Adept at analyzing network traces to identify root cause quickly This would result in better customer outcomes, which are critical for us to be a better bank Consulting type skills are necessary for this role so queue management can be performed if and when needed, also to direct other colleagues towards resolution Deep technical knowledge for platforms and the way applications interact with the network are a must. The technical skills need to be wide and deep are key in terms of knowing how to troubleshoot across network platforms, including wired and wireless, F5 load balancing and Palo Alto firewalls Robust leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.

Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless,



Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. 10+ years of solid hands-on relevant experience on Wired and Wireless technologies including Routing/Switching, Firewalls, Load Balancing, Cloud, SD-WAN, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc. ~ Expert level trace analysis skills are a must ~ Experience supporting a large and complex network environment, preferably with adequate operational hands-on experience ~ Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time. ~ Flexible with on call & rotation and shift timing ~ Adequate knowledge and experience to support platforms like Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. The ideal candidate would have ample troubleshooting experience and proven prowess in the network operations. Great communicator capable of working with senior levels of management.





TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec Only)

📌 IT Monitoring Specialist (Mississauga)
🏢 TD
📍 Mississauga