Lead the Customer Service team at Titanium Transportation Group, ensuring exceptional service delivery and operational excellence. Engage directly with customers and promote team development in Bolton, ON.

As a Customer Service Manager, you will report to the Customer Development & Pricing Manager and manage daily operations. You will coach team members, address escalated issues, and cultivate solid customer relationships. Your leadership will foster a collaborative environment focused on continuous improvement.

Key Responsibilities: • Lead and develop the Customer Service Representatives team • Oversee daily operations and communications with customers • Manage escalated customer inquiries and service failures • Collaborate with internal teams to meet customer expectations • Monitor service performance metrics and team productivity

Requirements: • 5+ years in customer service, preferably in logistics • 3+ years in a supervisory role • Post-secondary education in Business or related field • Familiarity with Transportation Management Systems • Proficient in Microsoft Office Suite

Drive customer satisfaction and efficiency as you lead the Customer Service operations at Titanium. #J-18808-Ljbffr

📌 Customer Service Manager at Titanium (Winnipeg)
🏢 Titanium Logistics
📍 Winnipeg