Launch your career as a Technical Support Analyst with D2L, enhancing educational experiences while resolving technical issues in a rapid-paced helpdesk environment. This role offers the opportunity to support clients using Brightspace products across various sectors. D2L seeks a dedicated support professional to engage with clients from K12, Higher Education, and enterprise settings.

Additionally, effective communication and customer service abilities are critical for providing an exceptional client experience. Resolve complex client issues via chat, phone, or email

- Identify and fix site-related technical problems
- Log and update support calls in our tracking system
- Craft support documents and knowledge-based articles Enrolled in Computer Science or related field
- Proven SQL writing experience
- Familiarity with programming languages like Java and XML
- Bilingual in English and French is an asset Enhance client engagement and streamline technical support solutions as a key team member at D2L.

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📌 IT Technical Support Assistant (Waterloo)
🏢 Socket.dev
📍 Waterloo