Consumer Education Specialist Ministry:Affordability and Utilities Full or Part time:Full Time Permanent/Temporary/Wage: Temporary Salary: $2,562.61 to $3,361.54 bi-weekly ($66,884 - $87,736/year) The Ministry of Affordability and Utilities leads and coordinates government’s ongoing efforts to make everyday life more affordable, manages and develops policy for the development of the province's utilities sector and oversees a reliable and affordable electricity system for Albertans. To learn more about Affordability and Utilities, follow this link: .

The Utilities Consumer

Advocate's mandate is to educate, advocate and mediate for Alberta's residential, farm and small business electricity and natural gas consumers. Reporting to the Manager, Consumer Education and Awareness, the Jr.

Consumer

Education and Engagement Specialist will support the Utilities Consumer Advocate through effective education and public engagement practices. The position will ensure the Utilities Consumer Advocate’s education and outreach activities engage Alberta’s utility consumers, including target audiences and associated stakeholder organizations.

Public

Education, Outreach & Engagement Develop, deliver, and continually improve public education and engagement activities that align with the UCA’s Consumer Education and Awareness Program. Research, identify, and pursue outreach opportunities with community groups, municipalities, Indigenous communities, industry stakeholders, and consumer organizations across Alberta. Create and deliver engaging presentations, workshops, and webinars using tools such as PowerPoint and other presentation software.

Research innovative presentation methods and engagement tools and integrate them into programming. Collaborate closely with Communications, other Ministry divisions,



and Government of Alberta partners to ensure alignment with policy direction and identify opportunities for joint engagement. adjust strategies based on data, feedback, and emerging trends. Apply strong problem solving and customer service skills to help consumers understand and navigate complex issues.

Use acquired knowledge, UCA databases, and website tools to assess questions and provide appropriate responses. Provide referrals to other government departments or external agencies when inquiries fall outside UCA’s mandate. ca website. Identify and analyze trends and frequently asked questions to highlight areas of public concern and inform UCA program and regulatory work.

Build connections within government, community organizations, utilities providers, and external agencies to support shared education and outreach goals. Gather insights during public interactions to support UCA’s regulatory proceedings and consumer impact assessments. Provide recommendations to the Manager on potential improvements to policies, procedures, and engagement approaches.

Program

Development, Content Creation & Reporting Support the development of educational programs, publications, web materials, and other resources that empower consumers to make informed decisions. Apply strong writing, editing, proofreading, and research skills to create high quality materials. Maintain a strong, current knowledge base of utility industry policies, practices, regulatory changes, and consumer issues.





Operational & Field Requirements Represent the UCA at trade shows, community events, conferences, and outreach activities. Work independently for extended periods while managing multiple deadlines and shifting priorities. work evenings, weekends, overtime, and travel throughout Alberta as required (including multi day trips up to four days).

Competencies are behaviors that are essential to reach our goals in serving Albertans.

Creative Problem

Solving – Breaks straightforward problems down into manageable components to identify what needs to be done. University graduation in education, arts or other related field; no experience required; Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; 1 year of experience for 1 year of education. Class 5 Driver's License Assets: Experience developing public education and engagement materials, including report writing.

Experience managing tight timelines and multiple requests, balancing individual contributions with content best-practices, and with brand and messaging consistency.

Experience with customer service and front-line service. Must be able to work evenings and weekends. Be able to work independently and alone for long periods of time.

Term of Employment: This is a temporary full-time position working 36.25 hours per week, Monday to Friday (In-office), with an anticipated term of approximately 12 months. A cover letter must accompany your application and should indicate how your previous work experience aligns to the qualifications and competencies required. Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate.

📌 Jr. Consumer Education Specialist (Calgary)
🏢 Government of Alberta
📍 Calgary