The Investigators Group Inc. is a leading provider of private investigation and security services with a long-standing reputation for professionalism, integrity, and excellence. We work with retail and commercial clients to provide effective loss prevention solutions that reduce theft, improve asset protection, and enhance safety. We are seeking an experienced and motivated Loss Prevention Manager to oversee our team of Loss Prevention Officers and support our growing client portfolio.

The Loss Prevention

Manager reports to the Director of Operations and is responsible for the day-to-day management of Loss Prevention Officers assigned to retail and commercial client locations. The successful candidate will oversee scheduling, staff performance, training, coaching, client relations, quality assurance inspections, and operational compliance. This role requires regular site visits, active communication with clients, and timely resolution of service issues to ensure all contractual requirements and company standards are met.

The Loss Prevention

Manager serves as the primary point of contact for Loss Prevention Officers and works closely with clients and internal departments to maintain high-quality service delivery. Manage the daily operations of assigned loss prevention accounts. Ensure all shifts are scheduled and staffed in accordance with client requirements.

Conduct regular site visits and quality assurance inspections. Ensure officers are following post orders, company policies, and client expectations. Escalate significant incidents, risks, or operational concerns to management.

Staff

Supervision & Performance Management Directly supervise and support Loss Prevention Officers. Provide coaching, guidance, and ongoing performance feedback. Conduct performance evaluations and document performance discussions.

Investigate and address attendance, conduct, and performance concerns.



Training & Development Coordinate onboarding and field training for new Loss Prevention Officers. Conduct refresher training and operational briefings.

Ensure officers maintain required certifications and training requirements. Identify performance gaps and implement coaching and development plans. Communicate changes to policies, procedures, legislation, and client expectations.

Respond promptly to client concerns, complaints, and service requests. Conduct regular client check-ins and site visits to ensure service expectations are met. Follow up on incidents, investigations, and service quality concerns.

Quality

Assurance & Compliance Ensure compliance with company policies, client requirements, and applicable legislation. Minimum 2-3 years of supervisory, management, loss prevention, security, or retail asset protection experience. Excellent customer service and relationship management skills. Proficiency with Microsoft Office and web-based scheduling systems. Ability to travel between client sites as required.

Experience in retail loss prevention, security operations, policing, investigations, or asset protection. Post-secondary education in Police Foundations, Criminal Justice, Security Management, or a related field.

Experience conducting training, coaching, and employee development. Combination of office, retail, and field environments. Regular travel between client locations. Occasional evening, weekend, or on-call responsibilities to address operational needs. Ability to stand and walk for extended periods during site inspections and client visits.

The successful Loss Prevention Manager will: Build strong client relationships and achieve high customer satisfaction.

Ensure Loss Prevention

Officers perform consistently and professionally. Deliver training and coaching that improves service quality and performance.

Starting Wage: $24 - $27 per hour (commensurate with experience) Extended health and dental benefits Paid training and career development Monday to Friday schedule, with occasional evening or weekend site visits as required

📌 Loss Prevention Officer (Toronto)
🏢 The Investigators Group
📍 Toronto