Elevate customer satisfaction as a Customer Success Manager at SPS Commerce in a hybrid work setting. You’ll manage a 200+ CPG brand portfolio, driving impactful engagement and scalable processes.
SPS Commerce is seeking a Customer Success Manager to enhance the Emerging Market segment. This role combines account management with the use of up-to-date tools like Claude AI to streamline communications and monitor key performance indicators. Your focus will be on customer retention and strategic initiatives to foster high-impact operations in this growing segment.
Key Responsibilities: • Manage over 200 CPG brand accounts efficiently • Execute onboarding and success planning processes • Monitor account health and identify at-risk customers • Implement campaigns to enhance product utilization • Contribute customer insights to Go-To-Market strategies
Requirements: • High school diploma; Bachelor's preferred • 1-2 years in customer-facing roles • Familiarity with SaaS business models • Strong communication skills for diverse audiences • Proficiency in CRM systems and data analysis
Drive success through technology and customer engagement while expanding your skills at SPS Commerce. #J-18808-Ljbffr