Enhance customer experiences as a Customer Service Specialist on a 6-month contract in Coquitlam, BC. Support customer inquiries and manage service processes effectively to build loyalty.
In this contract role, you will serve as the main contact point for customers, sales representatives, and consumers. Your experience should include managing inquiries, complaints, and return requests, ensuring every interaction is stellar. Utilize CRM systems to maintain accurate customer records while navigating various business platforms to provide timely resolutions.
Key Responsibilities: • Provide responsive support to customers and sales teams • Manage inquiries, complaints,
and return requests efficiently • Investigate and resolve shipment and invoice discrepancies • Maintain accurate records in CRM systems • Collaborate with internal departments to improve processes
Requirements: • Minimum 2 years of customer service experience • Relevant post-secondary education in Nutrition or related fields • Robust communication skills; bilingual is an asset • Proficient in Microsoft 365 applications • Excellent problem-solving abilities
Become a key player in enhancing customer loyalty through exceptional service and effective solutions. #J-18808-Ljbffr