At Calgary Humane Society (CHS), we are dedicated to delivering individualized, humane support that enhances animal wellbeing and helps each animal move toward a successful placement. Reporting to the Director of Community Services and Pathway Planning, the Manager, Animal Services & Integrated Care provides leadership to the Animal Wellness & Behaviour Services team (AWBS), aligning wellness practices, behavioural programming, and a volunteerintegrated service model. This role helps ensure consistent, forcefree, evidencebased approaches that reduce stress, encourage behavioural progress, strengthen adoption outcomes, and expand capacity through the effective integration of trained volunteers alongside staff.

Rotation

Tuesday to Saturday | 37.5 hours per week Shifts: 8:00 a.m. Competitive salary commensurate with combined experience and education. Design and lead the volunteerintegrated service model for AWBS, including role design, onboarding, training, competency checks, quality assurance, and recognition.

Integrate volunteers into AWBS operations in clearly defined, competencybased roles that expand capacity and support consistent service delivery. Maintain and elevate standards for housing, handling, cleanliness, and overall welfare across species within AWBS. Build systems that ensure individualized wellness, behaviour, and stressreduction plans are implemented consistently and adjusted as animals progress.

Guide the delivery of sciencebased, forcefree approaches that reduce stress, support behavioural recovery, and improve adoptability.



Support populationmanagement decisions and maintain animal flow, helping forecast capacity and plan for intake so CHS can make space for the next animal in need. Unify AWBS practices, systems, and workflows to create a seamless experience for each animal, from intake through adoption.

Working closely with the Animal Flow Specialist, oversee the development of individualized, historyinformed pathways that integrate medical, behavioural, and placement considerations. Maintain and develop SOPs, policies, and safety standards for AWBS. track key metrics and drive continuous improvement across wellness, behaviour, and volunteerintegrated operations. Ensure accurate documentation within shelter software systems.

Support storytelling efforts by contributing program insights, welfare highlights, and behavioural updates. Represent CHS at donor events, volunteer events, community outreach, and media engagements as needed. Provide written content that reflects the impact and mission of AWBS and CHS’s broader work.

Minimum 3 years’ experience in animal welfare, sheltering, or related fields. CPDTKA, KPA) is an asset or willingness to obtain certification. Solid understanding of animal welfare, wellness, enrichment,



and forcefree behavioural principles.

Excellent coaching, mentorship, and teambuilding skills. Proficiency in Microsoft 365 and shelter database systems. Flexible, resilient, and solutionsoriented in dynamic environments.

Valid

Class 5 driver’s license and clean abstract. Flexibility to work weekends and statutory holidays. cats, dogs, rabbits, birds, reptiles, rodents). 100% employer-paid health and dental benefits for employees and their eligible dependants. ~ Vision coverage and Wellness Spending Account. ~ Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday. ~ Access to an Employee and Family Assistance Program and reduced-rate counselling services. ~ Free on-site parking. ~ A meaningful, mission-driven workplace where your work directly supports animals and people in the community. Our Commitment to Inclusion The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us.

We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications. #

📌 Manager, Animal Services & Integrated Care (Calgary)
🏢 Calgary Humane Society
📍 Calgary