Manager, Community and Service Excellence Technology Solutions Planning and Analysis Status: Full Time Join TELUS, where you’ll lead a high-performing technician team of 15-20 that drives revenue growth while delivering exceptional customer experiences. As a frontline execution leader, you’ll balance service excellence with sales leadership—maximizing both customer value and wallet share. You’ll empower your team to identify and capture field sales opportunities, build lasting customer relationships, and leave a lasting impact on our community and our business.

Lead and develop a high-performing technician team through coaching, mentoring, and career development while driving engagement and accountability Drive revenue growth by championing our technician sales program, motivating your team to exceed targets, and seamlessly blending service delivery with field sales execution Manage day-to-day field operations, resolve escalations, and own direct customer relationships to protect and enhance the customer experience Monitor team productivity and customer metrics, conduct voice-of-customer check‑ins, and report field‑level insights to inform regional sales and service strategies Execute operational excellence through safety compliance, budget management, expense tracking, and coordination with dispatch and cross‑functional teams Build and maintain strong relationships with local community stakeholders, championing a community‑first approach that strengthens TELUS’ presence in Burnaby and Surrey BC. Support ad hoc sales initiatives and collaborate across the organization to capture new business opportunities directly from the field 5 or more years of experience in telecommunications, field service operations,



or a related industry ~ Proven leadership experience managing technical teams and driving both operational execution and sales performance ~ Strong problem‑solving capabilities, including operational triage, real‑time decision‑making, and closing field‑level business opportunities ~ Demonstrated ability to motivate teams to meet or exceed sales targets while maintaining service quality and customer satisfaction ~ Advanced communication skills with the ability to provide clear direction, align teams during challenging situations, and interact effectively with internal and external stakeholders ~ Strong organizational skills for managing time, attendance, fleet operations, and budget responsibilities ~ Advanced knowledge of English required to interact with internal and external parties and navigate English‑language systems and tools Experience with field service management software and sales tracking tools Bilingual capabilities (English and French) Experience building and maintaining community partnerships or stakeholder relationships in a field‑based role Performance Bonus or Sales Incentive Plan: 15% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible perks plan to meet the needs of you and your family Flexibility to work in‑office, virtually or a combination of both,



based on the role’s requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve We’re a people-focused, customer‑first, purpose‑driven team who works together every day to innovate and do good.

We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability.

When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen. TELUS’s fastest network.

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future. TELUS is proud to foster an inclusive culture that embraces diversity.

We offer accommodation for applicants with disabilities, as required, during the recruitment process. #

📌 Manager, Community and Service Excellence (Vancouver)
🏢 Intello Technologies
📍 Vancouver