Job Title:

ServiceNow CMDB/CSDM Specialist Location:

Toronto, ON Work Model:

Onsite Job Type:

Full Time (FTE) Job Description

We are seeking an experienced

ServiceNow CMDB/CSDM Specialist

to manage the design, implementation, maintenance, governance, and overall health of the ServiceNow Configuration Management Database (CMDB). The ideal candidate will ensure Configuration Item (CI) data is accurate, complete, compliant, and properly represented through defined classes and relationships. Key Responsibilities

Design, implement, and maintain

ServiceNow CMDB architecture . Manage Configuration Item (CI) classes, attributes, and relationships. Ensure CMDB data quality, completeness, accuracy, and compliance. Monitor and improve

CMDB Health

metrics, including completeness, correctness, and compliance. Establish and maintain CMDB governance processes, standards, and best practices. Identify data-quality issues and implement remediation strategies.



Ensure CMDB structures and relationships align with

CSDM

principles. Collaborate with infrastructure, application, cloud, and IT service teams to maintain accurate CI information. Support ongoing CMDB improvement and governance initiatives. Required Skills

Solid experience with

ServiceNow CMDB architecture and administration . Expertise in CMDB data quality management and health monitoring. Strong knowledge of CI class and relationship management. Experience with

CMDB governance, standards, and compliance . Ability to monitor and improve CMDB completeness, correctness, and compliance metrics. Strong analytical and troubleshooting skills. Desired Skills

Windows Server administration. Experience supporting

Splunk installation projects . Understanding of IT service management and configuration management processes.

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📌 ServiceNow CMDB/CSDM Specialist (Winnipeg)
🏢 Realign
📍 Winnipeg