We are looking for a Claims Processor to join us in our Winnipeg Office.

The Claims

Processors (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver current claims to the Analysts and Processors in a timely manner to ensure ample time for the adjusters to assess the claims. A backlog in this unit adversely affects theability of Group Life Benefits to meet its service targets.

The Claims

Processors are the first point of contact in the department, managing our general inbox with claim submissions and inquiries, as well as our toll-free line. Index all claim documents through our electronic claim system (LES) into new and existing claims

- Set up new claims for adjusters to assess and pay
- Responsible for external phone calls
- Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed
- Pick up cheques and tax forms from lock box. Handle in office tasks such as scanning, photocopying, mailing letters
- As phone Attendant, has daily contact with clients, claimants and brokers/sales representatives. Bilingual communication skill is desired
- Customer Service: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner
- Maintains organized records, follows processes precisely,



and consistently delivers high-quality results while meeting deadlines and metrics.

Technical skills: Proficient in the use of the technical tools required to complete all tasks: Windows

- Access Database (Life Claims Tracking)
- Excel
- Mainframe applications PAS/ EAS/ LCW/ Prolific. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

📌 Medical Claims Processor - Contract Position (Winnipeg)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Winnipeg