The Branch Manager will be responsible for overseeing two (2) locations in Prince George, BC, ensuring the overall success of each branch. This includes equipping staff with the resources, training, and knowledge required to deliver exceptional client service. The individual in this role will proactively identify opportunities to motivate and engage their team, driving growth in sales, client relationships, and community presence.

The Branch

Manager will be responsible for overseeing two (2) locations in Prince George, BC, ensuring the overall success of each branch. This includes equipping staff with the resources, training, and knowledge required to deliver exceptional client service. The individual in this role will proactively identify opportunities to motivate and engage their team, driving growth in sales, client relationships, and community presence.

This is an in office role at the branch. Occasional travel to regional offices in the Lower Mainland and/or Vancouver Island may be required.

Branch Management

Oversee day-to-day operations of the branch, ensuring alignment with industry regulations and internal policies. Address branch client requests and complaints in a timely manner, engaging in the proper investigation, communication, and solutions, and using the feedback to action on positive changes to our client experience training. Monitor branch performance and collaborate with leadership to drive improvements in sales, client retention, and market growth.

Track and analyze key performance indicators (KPIs) and sales, implementing improvement plans where necessary.



Work with other departmental managers on ad-hoc projects related to the strategic objectives of the company-wide initiatives. Stay up to date with industry standards, policies, and news, ensuring compliance with the applicable regulations.

Liaise with other branches and insurance departments in the organization to ensure seamless operations and unified customer service experience. Collaborate with other managers and the senior leadership team to develop processes and workflows that optimize client service, efficiency, productivity, and customer satisfaction.

Customer Experience

Develop a comprehensive understanding of the company's customers through various interactions, addressing customer requests diligently. Work closely with the Manager, Personal Insurance to develop processes that optimize customer service. Lead a team of insurance brokers focused on delivering top-tier policy servicing, that go above and beyond customer experience expectations.

Continuously refine business processes and implement efficiencies to enhance operations and customer experience. Oversee cancellations to improve retention rates, provide an exceptional customer experience and identify coaching opportunities.





Personal Management

Lead, mentor, and develop a team of insurance professionals, fostering a culture of collaboration and continuous improvement. Provide the necessary tools, information, and knowledge to empower personnel to work effectively, serve customers, and uphold company objectives. Prepare annual, monthly, and weekly plans and ensure clarity regarding everyone’s role towards achieving branch goals, with deadlines, monitoring of compliance, and deadline achievement (e.g. sales targets, referral targets, and client reviews).

Fulfill supervisory responsibilities in alignment with organizational policies and relevant laws. This includes interviewing, hiring, and training employees; conducting performance appraisals; Level 2 BC General Insurance license. Previous experience in a leadership or management role is an asset.

Exhibit proficiency in working within a team environment and managing diverse tasks. Strong organizational skills, attention to detail, and ability to manage workload effectively. Navacord is actively committed to supporting diversity, equity, and inclusion.

We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. Internal equity to ensure fairness across the organization and region/location is also considered. #

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