Kreos Group of companies FBO Customer Service Representative (CSR) acts as the first impression for all charter, fuel and FBO customers. The individual in this position must have the ability to provide engaging, detailed-oriented customer service while coordinating the front desk in an unpredictable environment.

Responsibilities and Accountabilities

- First impression and point of contact with all clients ensuring all customers are always greeted professionally, including in person, phone or radio
- Daily coordination and processing various transactions including invoices, batching, data entry, accounts receivable of cash, credit cards on account transactions
- Organize arrivals, departures, and concierge for FBO customers including fuel, car rentals, hotels, catering, meeting room as well as any other retests or assistance required during their stay
- Provide check-in service including weighing/organizing baggage and cargo
- Provide full administration duties and maintains office supplies inventory maintains commissary,



coffee supplies and bottled water
- Provide general upkeep, stocking and light housekeeping for the reception, boardroom, pilot lounge, kitchen and commissary areas
- Operate a multi-line telephone system and radio base unit communicating with aircraft and ground vehicles
- Dispatch and coordinate fuelers and ramp coordinators for ground service, marshalling, and fueling
- Other duties that as may arise and may be assigned under the scope of the FBO

Skills Required

- Exceptional attention to detail
- Robust analytical and problem-solving abilities
- Time management and organizational skills
- Ability to work independently and as part of a team
- Commitment to accuracy and data integrity
- Professionalism and confidentiality

The successful candidate will reflect Kreos unrelenting culture of exceptional service and safety.

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