The Operations Analyst will play a key role on the Operational Analytics & Insights (OAI) team by providing budgeting, forecasting, and staffing analysis to the operational areas within the Canadian Tire Financial Services contact centre. The successful incumbent will consolidate and analyze data from multiple sources across the division and provide recommendations to leverage operational effectiveness. Lead the creation and continuous improvements of modeling exercises using approved assumptions from the contact centres Track and analyze performance to approved budget targets from the business units Development and continuous improvements of forecasts for short-term projections of staffing requirements needed to achieve contact centre service level goals as well as long-term projections used in budget models and financial impact assessments Development of staffing schedules and capacity planning of resources Post‑secondary degree/diploma Mathematics, Statistics, Economics, Business Operations, Business Analytics, or related field (completed or in progress) Intermediate to advanced knowledge of spreadsheet and database applications Proficiency in computer and software skills; specifically, MS Suite (including Excel and Power BI), and Workforce Management Proficiency in databricks, Tableau, SQL, and python considered an asset Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role‑specific requirements.

At Canadian Tire Services

Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the energetic contributions from our employees and our success is driven by a strong vision, loyal customers,



and our ability to build teams that reflect the diverse customers and communities in which we live and work. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. We stand firm in our Core Value that inclusion is a must.

We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs. With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast‑to‑coast.

We are connected to communities, big and small, from coast‑to‑coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment.

If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes.

📌 Operations Analyst (12 Months Contract) (Welland)
🏢 Canadian Tire Bank
📍 Welland