At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; We get energy from ongoing learning and growth. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope.

The Rapid Access Addiction

Medicine (RAAM) clinic is a walk-in clinic for those who are concerned with their substance use and seeking support. We provide low-barrier, quick access to addiction medicine providers, addiction counsellors and peer workers for individuals looking to explore or make changes to their substance use.

The Administrative

Assistant will be responsible for managing the flow of the clinic, scheduling appointments; playing an integral role on the team as the central point of contact for our participants, medical providers and community partners. They are responsible for the daily flow of the clinic and schedule, monitoring all communication for the clinic (phone/email/fax) and supporting with urine drug screens when needed. This is a permanent, part-time position with paid personal days and vacation pay.

Schedule is Sunday (10:00am to 3:00pm) and Monday (8:30am-4:30pm). Option to pick up additional shifts throughout the week as needed and as available. Provide front-line in person receptionto program participants, visitors as well as via email and phone Provide administrative support to program leadership Complete data entry and updates using both online and internal systems Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA) Complete documentation and data entryin accordance with agency and legislative requirements Organize andmaintainelectronic and paper files,in accordance with agency or program policies and professional standards Assistwith creation and distribution of program promotional materials and contact lists Record invoices and interoffice mail to/from the administrative office ona timelybasis Monitor office supplies and program materials, contribute to their organization, placeordersand pick up as requested Ensure office equipment is serviced as needed and respond to unexpected maintenance issues Assistwith other program service activities andspecial events, including planning, preparation and clean up Participate in supervision and team,



department or agency meetings and services as appropriate Commitment to ongoing professional development and training Participate in training andwork withstudents,volunteers and new employees asrequired Demonstrated capacity foraccurateand efficient documentation and computer data entry Knowledge of community resources andlocaladdiction treatment services Demonstrated capacity foraccurateand efficient documentation and computer data entry Commitment to work with and support training of students, volunteers and current employees asrequired Post-secondary certificate or diploma in office administration preferred ~1 yearpreviousexperience in office administration ~ Advanced experience with MS Office products ~ Knowledge of addiction issues and related community resources ~ Experience working within a non-profit and/or social services environmentpreferred Commitment to understand and uphold the mission and values of House of Friendship is expected Exemplary emotional intelligence, resilience, communication, conflict management andproblem solvingskillsrequired Ability to work professionally as a team member with staff,participantsand communitymembers Must be dependable, professional, flexible, a team player, and have a positive attitude Respectful,supportiveand engaging approach to persons with physical and/or cognitive disabilities, addictions, mentalillnessand other life challenges Excellent project, timeline and deadline management skills including skills inlogistics, planningand detailed record keeping At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community.

In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed,



and have a positive work experience. House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network.

Time off includes vacation pay and 3* personal days per year (2 for remainder of 2026) We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity.Required to assess situations and make decisions under pressure with minimal supervision or while working alone Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected Travel within Waterloo Region may berequiredfor some programs House of Friendship is open and inviting to qualified candidates with lived experience. House of Friendship supports justice, equity, diversity, and inclusion in our workplace. House of Friendship is a place where each person can bring their true selves and feel that they belong.

We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community. If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options.

If you are as passionate as we are about serving the community, let’s talk.

Artificial

Intelligence (AI) is not being used in the screening of applications. #

📌 Part Time Administrative Support Assistant (Ontario)
🏢 House of Friendship of Kitchener
📍 Ontario