1685 Tech Avenue, Mississauga, Ontario, L4W 0A7 1685 Tech Avenue, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in recent ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Pharmacist – Patient Contact Centre, Central Pharmacy Services The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS) Most programs will require supporting retail pharmacies with workflow, or communication with patients, and require strict adherence to program standard operating procedures.

Convey a positive company image when communicating with patients or pharmacies and within the workplace at all times Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system Consult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone Entry of clinical and non-clinical information into application databases Achievement of specific quality goals related to adherence to standard operating procedures Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency,



and overall program performance Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice Insured and currently licensed with the Ontario College of Pharmacist (Part A), in good standing Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements Commitment to providing exceptional customer service Qualified to counsel patients verbally and written in English Minimum of 2 years of experience as licensed, practicing pharmacist is preferred Flexible to work a variety of shifts including evenings and weekends La majorité des programmes nécessitent de communiquer avec les patients, les fournisseurs ou les pharmacies de détail et demandent de respecter rigoureusement les procédures opérationnelles de la pharmacie. Compléter les formations et évaluations requises, et ce, avec succès. En tout temps, communiquer une image positive de l’entreprise auprès des patients, des fournisseurs ou des pharmacies et en milieu de travail.

Consulter les patients au sujet de la pharmacothérapie, fournir de l’information sur les médicaments et résoudre les problèmes de traitement médicamenteux au moyen de diverses modalités de communication, notamment par téléphone et par clavardage. Entrer des données, cliniques ou non, dans les bases de données. Atteindre des objectifs spécifiques en matière de qualité relatifs au respect des procédures opérationnelles de la pharmacie.

Faire preuve de leadership et soutenir les membres de l’équipe,



et assurer le respect des procédures des programmes ainsi que la conformité aux exigences légales et aux normes de l’exercice de la pharmacie. Fournir des rétroactions et commentaires à l’équipe de gestion concernant l’exploitation des programmes et leurs améliorations potentielles de qualité, d’efficacité et de performance. Grand sens de la qualité et de l’attention aux détails, et aptitude à apprendre les exigences en matière de conformité et y adhérer.

Compétence en entrée de données, connaissance de programmes pour Windows. Être qualifié(e) pour conseiller les patients en anglais, tant à l’oral qu’à l’écrit; être bilingue (anglais et français), un atout. Flexibilité pour travailler à différents quarts de travail, notamment la nuit et les fins de semaine. Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.

Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. Full time recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. 48.90 - $63.25 / 48,90$ - 63,25$ (per hour / de l’heure) The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Pharmacist, Patient Contact Centre (Mississauga)
🏢 Loblaw Companies
📍 Mississauga