- Meet with operations teams to understand inefficiencies in freight routing, carrier communication, and daily logistics work
- Meet with clients to understand how they use Logistics Alliance's systems and what they need from them
- Translate business and client needs into clear requirements, process maps, and user stories
- Serve as the day‑to‑day point of contact for clients on technology questions, including portal access, reporting, and data integration issues
- Liaise between technical teams and internal and external business users throughout implementation
- Support user testing before recent tools or processes go live and help resolve adoption issues
- Build practical guides and training materials for internal users and clients
- Collect feedback and feed it into future improvements
- Compile data and performance metrics for operations leadership and clients
- Identify opportunities to streamline freight visibility and client‑facing reporting
- Own work from initial internal or external conversation through training materials or client updates after launch
Requirements
- Bachelor's degree in Information Systems or a related field
- 2 to 5 years in business analysis, systems support, or logistics operations
- Comfortable working directly with external clients, not just internal stakeholders
- Working knowledge of logistics processes, including freight routing, transportation documentation,
and both less‑than‑truckload and full truckload freight
- Experience supporting requirements gathering or a system implementation
- Working SQL skills, including querying and validating data directly
- Comfortable writing clear documentation for a non‑technical audience, internal or client‑facing
- Experience with process mapping tools such as Lucidchart or Visio (nice to have)
- Familiarity with common project tools, such as the Atlassian suite (nice to have)
Core Competencies
Demonstrates expertise in logistics operations and business analysis, with a strong ability to translate client needs into actionable requirements and process maps. Proficient in SQL for data validation and comfortable creating documentation for diverse audiences.
Highest-signal resume keywords
- Business Analysis
- Logistics Operations
- SQL Skills
- Process Mapping
- Client Communication
Hard Skills
- Business Analysis
- Logistics Processes
- SQL
- Requirements Gathering
- Data Integration
Soft Skills
- Client‑Facing Communication
- Documentation Writing
- Feedback Collection