At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. Reporting to the IT Services Manager, the Product Owner, Telephony is responsible for defining the requirements and prioritizing work within Telephony Delivery Squad. As the Product Owner, you will manage the squad’s backlogs and prioritize the scope of each sprint to consider a mix of enhancement and support workloads, severity of incidents and balancing of Business needs.

The Product

Owner will assist with the setting of the squad’s technology direction and be the primarily channel of communication between the technical staff within the squad and the business. Define, refine, and prioritize the squad’s Backlog focusing on ensuring quality of work to ensure the squad is delivering on activities with highest business value. Ensure customer and stakeholder value is delivered by the squad.

Prepare, participate, and determine scope in Planning. Work with peer Product Owners regarding cross-team dependencies and appropriate scheduling and prioritization of work Make appropriate Telephony scope and content decisions. Identify squad and program risks and dependencies and ensure planning reflects both.

Participate in Project Portfolio Strategic Review & Budget Planning, Portfolio Review & Prioritization, Portfolio Working Group Alignment, and other Support forums, as needed.

Project Portfolio Governance

Board, Data Governance Board, FinOps – Cloud Operations Board), as needed. Previous experience as a Capability Owner (Product Owner) in Agile environments. Proficiency in defining and utilizing key Agile metrics to measure squad’s performance and project success. Understanding of Agile project management tools and methodologies Ability to integrate data-driven insights into decision-making processes.





Experience with Nice CXOne and Microsoft Teams preferred. Working knowledge of Workforce Management an asset. Previous work with telephony carriers and vendors an asset. Expertise in identifying and mitigating project and product-related risks.

Hands‑on experience with a backlog management tool, preference given for Azure DevOps (ADO), to facilitate Agile governance forums (User story documentation, Backlog Management, sprint planning, PI planning). Ability to understand user stories written in an agile environment. The ability to communicate in French is considered an asset.

This position offers a competitive salary within a range from $87,731 to $120,686, along with rewarding bonuses that recognize your dedication. At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

We offer best‑in‑class pension and advantages, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Defined benefit pension plan for a financially confident retirement ~Access to a wealth of learning resources, including LinkedIn Learning for professional development ~ Flexible work-from-home and hybrid options ~ OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services. Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. Together, this includes fostering a diverse, equitable and inclusive environment for all.

📌 Product Owner, Telephony -12-month contract (Ontario)
🏢 OTIP (Ontario Teachers Insurance Plan)
📍 Ontario