Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Client Experience Representative at our Downtown location
(Corktown- King & River). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!
Company Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!
Position Overview We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy.
What We Offer In-house wellness privileges, a health spending account and extended health benefits that cover drugs and dental
Completion bonus
Two weeks of paid vacation
Increases in compensation are guaranteed yearly*
The Ideal Candidate The ideal candidate would have previous customer service experience in gym/fitness settings, retail,
or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 7:50am), afternoons (until 4:00pm).
High quality interactions with clients
Delivering client services such as inquiries, bookings, payments
Payment reconciliation
Weekly reporting of clinic stats
Maintaining and managing accounts receivables
Managing, training, and overseeing the client experience team
Direct support to the clinic director with reporting and billing
Administrative tasks as assigned
Understanding and selling related health care services and products
Developing and delivering company promotions and onsite marketing events
Smiling, laughing and having a good time!
Skill Requirements
Leadership
Multitasking
Detail and process oriented
Meet deadlines
Creative and energetic
Telephone AND in-person communication skills
Morning and afternoon hours should be available
Foundation Physiotherapy and Wellness is an equal chance employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.