The Quality Systems Specialist maintains and continuously improves the company’s Quality & Environmental Management System (QMS/EMS) in alignment with standards such as ISO 9001 and ISO 14001. Beyond these core QMS/EMS duties, the role serves as the key owner of the customer complaint handling process, ensuring complaints are logged, investigated, and resolved effectively and on time through appropriate root cause analysis and corrective/preventive actions. This role also drives continual improvement by monitoring quality-related KPIs and collaborating with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.

Assist departments in closing audit findings and verifying completion of corrective actions. Develop, review, improve, and implement corporate quality management and environmental management policies and procedures.

Continuous Improvement and CAPA Management: Monitor and report QMS/EMS performance metrics and quality-related KPIs. Provide sound guidance on root cause analysis (RCA) and facilitate corrective/preventive actions (CAPA) with process owners, verifying the effectiveness of implemented solutions. Collaborate with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.

Customer Complaint Ownership: Serve as the central point of contact for managing customer complaints across the organization. Ensure complaints are logged, categorized, tracked in the appropriate system, and handled in compliance with internal procedures and customer requirements. Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.

Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams. Monitor complaint trends and escalates recurring or high-risk issues. Stay current with evolving standards, customer requirements, and best practices.

Adhere to the LMI Employee Policy Manual. Bachelor’s degree in Engineering,



Quality, or related fields.

Experience: Minimum of 5 years of experience in a quality role, with hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.

Proven Experience: Proven experience managing customer complaints, CAPA processes, and internal and external audits. Proficiency in root cause analysis techniques (e.g., and quality tools.

Experience with regulatory inspections or customer audits is a plus. Excellent interpersonal and communication skills with the ability to effectively work with technical personnel at various levels of the organization. Strong understanding of process-based auditing methods and the ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.

Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements. 68,000 - $85,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance) Health Benefits: Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family. We support a healthy balance with hybrid work arrangements, flextime, and competitive paid time off. An annual Education Support Program for training and professional growth, plus annual performance reviews.

Enjoy free snacks and drinks, team-building events, tenure awards, and our official "May the 4th" (Star Wars Day) company holiday! Access to an on-site fitness facility, tennis/basketball court, and company-wide wellness initiatives. To support our collaborative model, preference will be given to local candidates that are able to work in the office on Tuesdays, Wednesdays and Thursdays.

Please note that financial relocation assistance and immigration sponsorship are not available for this position.

Talent

Discovery (Human Resources): An initial screening call focused on your skilled background, language and communication proficiency, and cultural alignment with the team as well as overview of role and company.

📌 Quality - FACILITIES SPECIALIST FACILITIES SPECIALIST (Vancouver)
🏢 LMI Technologies
📍 Vancouver