Join Ingram Micro as a Senior Principal Product Manager to lead transformative AI support strategies. This role focuses on unifying support across all customer interactions.

Ingram

Micro is on the lookout for a visionary leader with extensive experience managing product strategies in enterprise settings. Your knowledge of AI applications and customer journeys will be instrumental in pushing the boundaries of support effectiveness. Engage with diverse teams to build platforms that truly resonate with users. Key Responsibilities:
Define and implement product strategy for Unified Support
Spearhead AI-driven initiatives in customer service
Enhance automation in high-volume support operations
Collaborate with AI/ML and Operations stakeholders
Foster seamless omnichannel customer experiences

Requirements:
Bachelor’s in Computer Science or similar
8+ years in Product Management within SaaS/cloud
Proven success in building global support platforms
Solid understanding of intelligent automation
Excellent executive presence and communication skills

Drive AI transformation with Ingram Micro and redefine the future of customer support solutions.

📌 Ai Support Product Manager Opportunity Mississauga
🏢 Ingram Micro
📍 Mississauga